These Terms of Service ("Terms") govern your access to and use of the CallEngineX AI phone-receptionist service, websites, and related software ("Service") operated by CallEngineX, Inc. ("we", "us"). By creating an account or using the Service you agree to these Terms.
1. Your account
You must be at least 18 years old and legally able to enter a contract. You are responsible for the accuracy of the information you provide and for all activity under your account.
2. The Service
CallEngineX provides an AI voice agent that answers inbound calls on a phone number we assign to you, captures caller intent, and forwards captured details to you. The Service is provided "as is" and depends on third-party providers (voice/LLM, telecom, payments). We do not guarantee uninterrupted operation and are not liable for third-party outages.
3. Acceptable use
You may not use the Service to place unlawful calls, harass anyone, violate TCPA or similar laws, impersonate another business, or process protected health information (PHI) without a signed Business Associate Agreement. You are responsible for the content of the prompts, scripts, and instructions you configure for your agent.
4. Subscriptions and billing
Paid plans renew monthly through Stripe until cancelled. Prices, minute allowances, and overage rates are shown on our pricing page. See our Refund & Cancellation Policy for how cancellations and refunds work.
5. Your data
Call recordings, transcripts, and captured lead data belong to you. We process them on your behalf as described in our Privacy Policy. You may export or delete your data at any time from your dashboard or by contacting us.
6. Compliance is your responsibility
You are responsible for complying with all laws that apply to your business, including call-recording notice laws in your jurisdiction, HIPAA, GLBA, TCPA, and state privacy laws. Where the Service allows you to enable call recording, you must ensure appropriate consent is obtained.
7. Termination
You may cancel at any time. We may suspend or terminate the Service for material breach, non-payment, or misuse. On termination, your phone number is released and your agent is disabled.
8. Disclaimers and limitation of liability
To the maximum extent permitted by law, the Service is provided without warranties of any kind. Our aggregate liability under these Terms is limited to the fees you paid us in the twelve months preceding the claim.
9. Changes
We may update these Terms; material changes will be announced in-app or by email at least seven days before they take effect.
10. Contact
Questions about these Terms? Email support@callenginex.com.